Refund policy

CANCELLATION & RETURN POLICY

At MYOC, we hope our customers never have to cancel or return a product. However, we understand that certain situations may arise, and we are always ready to assist you.

We believe in keeping our customers happy and providing a smooth support experience. As a first step, we have outlined our cancellation and return policy below to make the process clear and hassle-free.

RETURN POLICY

  • We accept returns for eligible products.
  • We provide a refund if you are not satisfied with the product, subject to our return terms and inspection.
  • The return request must be initiated within 24hr from the date of receipt of the product.
  • The refund amount will be processed within 5–7 business days after approval.
  • The product must be unused, unopened, undamaged, and in its original packaging.
  • The product should be accompanied by the original or copy of the invoice.

IMPORTANT NOTE

The buyer has to bear the return shipping charges unless otherwise stated by MYOC.

If you are not satisfied with your product, you may return it to MYOC within 14 days of receiving the order for a refund on the eligible invoice value.

We offer return support within the 14-day Return Policy, subject to the terms and conditions mentioned below.

STEPS TO INITIATE A RETURN

  1. Please contact our Customer Service team through email at support@myoc.store.

  2. Once the order has been shipped, you may not be able to request an exchange.

  3. To be eligible for a return, the item must be unused and in the same condition as received.

RETURN & MONEY BACK TERMS

  • Complimentary return shipping may be offered for eligible products within the 14-day return period.

  • The product should be accompanied by the original or copy of the invoice.

  • The product must be returned in its original packaging.

  • No exchange, return, or cancellation request will be accepted after 14 days from the date of delivery by the courier service.

  • To qualify for a return, the product must be in its original condition as supplied.

  • The product should not be broken, soiled, damaged, opened, tampered with, or used.

  • Refund approval will be subject to product inspection and MYOC’s return policy terms.