If you are not satisfied with your product, you may return it to MYOC within 14 days of receiving the order for a refund on the eligible invoice value.

We offer return support within the 14-day Return Policy, subject to the terms and conditions mentioned below.

STEPS TO INITIATE A RETURN

1. Please contact our Customer Service team through email at wecare@myoc.com.
2. Once the order has been shipped, you may not be able to request an exchange.
3. To be eligible for a return, the item must be unused and in the same condition as received.

RETURN & MONEY BACK TERMS

• Complimentary return shipping may be offered for eligible products within the 14-day return period.
• The product should be accompanied by the original or copy of the invoice.
• The product must be returned in its original packaging.
• No exchange, return, or cancellation request will be accepted after 14 days from the date of delivery by the courier service.
• To qualify for a return, the product must be in its original condition as supplied.
• The product should not be broken, soiled, damaged, opened, tampered with, or used.
• Refund approval will be subject to product inspection and MYOC’s return policy terms.